In 3 sprints and a Meet-up towards a clear insight for Heineken
Heineken has developed 'The Heineken Beer Credit Program'. With Biertegoed App you always have 'a beer in your pocket'. You can redeem a freshly tapped Heineken at the participating hospitality companies.
The consumer from the sofa to the bar stool
Consumers receive Beer credit codes when purchasing Heineken in the supermarket. By upgrading the code in the Biertegoed App, you always have 'a beer in your pocket' and you can redeem a freshly pulled Heineken at the participating catering establishments.
Heineken is trying to get the consumer from bank to bar stool. The communication regarding Heineken Beer Credit has been consistent so far and focused on explaining the mechanism. Functional. We see that reflected in the results: Consumers know how to use the App and conversion to the hospitality industry is ongoing.
In the next phase, cashing in Beer credit must be further optimized to increase the already existing success. Heineken asked Branddoctors to help investigate the drivers and barriers of the Biertegoed user.
Co-creation with the end user
3 sprints ending with a Meet-up with Heineken and Biertegoed users
Branddoctors organized the 'Heineken Beer Credit Meet-up' in September at the Heineken Experience in Amsterdam. Branddoctors brought the full for this Customer Journey map of the Biertegoed program on the basis of in-depth interviews with various frequent and less frequent Biertegoed users.
During the Meet-up, 35 Biertegoed users, 3 Mediabureaus and the Heineken Biertegoed team came together to co-create with each other under the guidance of Branddoctors. Together they came up with an 5 concept that inspires the Heineken Beer credit program and helps to make the program even more relevant.
Insight into users: the drivers and barriers to using the Biertegoed App
During this process, Heineken gained insight into the Biertegoed users and the drivers and barriers that this target group experiences in the use of Biertegoed App. The Meet-up resulted in an energetic and inspiring meeting between Heineken and its users, in which the participants felt heard and appreciated.