Customer experience

What about the healthcare experience?

Delayed care and more remote care: what does that do to Dutch patients? Together with the Tergooi hospital, we examined the care during the lockdown. How did the Dutch experience care during corona, and in particular care at a distance? What can we learn from that? In view of the second wave, we can learn interesting lessons from the first ...

What about the healthcare experience?
Rest in the Van Gogh Museum

Read our series: how is the Netherlands?

"How's the Netherlands?" is a joint initiative of Branddoctors and Respondenten.nl. With this initiative, we map out the changing needs and behaviors of the Dutch consumer during the corona crisis.

Read our series: how is the Netherlands?

How do you build a sustainable visitor base with a limited visitor capacity?

How do you build a sustainable visitor base with a limited visitor capacity? More and more tee times are sold out and the borders are open again. This makes for an interesting turn on the objectives of the Van Gogh Museum. In the short term, the museum wants to give as many visitors as possible the opportunity to return to the museum […]

How do you build a sustainable visitor base with a limited visitor capacity?
ABN AMRO

ABN AMRO: Accelerated renewal of the bank for doctors

ABN AMRO: Accelerated renewal of the bank for doctors
Reinier van Arkel

Case: Reinier van Arkel. Working to design an ideal client and employee experience.

Reinier van Arkel, provider of psychological and psychiatric assistance, would like to improve the experience of new patients with regard to the intake process. The imminent renovation of the outpatient clinic in Den Bosch was a good reason to actually start working on improving hospitality and client satisfaction.

Case: Reinier van Arkel. Working to design an ideal client and employee experience.
Menzis. 24 hours with ... frail elderly

Case: Menzis. 24 hours with… frail elderly

Do not think for people, but experience with them what is really important. That is why we opted for a different set-up. With Menzis employees, we visited vulnerable elderly people living at home. Not for a cup of coffee or tea, but for 24 hours. Live, eat and sleep. To experience up close what life in old age looks like.

Case: Menzis. 24 hours with… frail elderly